Our support team is ready to help with account enquiries, deposits and withdrawals, technical issues, or general feedback. You can reach us via live chat in your account for quick help, or email for documentation and follow-up. For account-related verification or payments our team will guide you through required steps and timescales. Email enquiries are monitored during working hours and phone support is available for urgent payment queries. We aim to respond and will route cases to the right department.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat in-account, 24/7 & email) |
| General enquiries | [email protected] (general enquiries, Mon-Fri response) |
| Affiliates | [email protected] (partner and commission enquiries, Mon-Fri) |
| Phone | +44 20 7946 0823 (urgent payment queries, Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (email monitored outside these hours, please expect a short delay) |
Email Support
Email is our preferred way to handle detailed requests, account issues, and document submissions. For fastest service, send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. This helps us avoid delays and respond accurately; please attach documents in common formats and keep file sizes reasonable.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, and simple account or payment questions are often handled the same day. Complex cases - such as document checks or dispute investigations - may take longer depending on their nature. We’ll keep you updated on progress and provide an estimated timeframe when your case is reviewed.
Feedback
Your feedback matters to us. Please share any suggestions, bugs or ideas to improve the site, games or payments. Every message is reviewed carefully by our team and used to refine features, promotions and customer support. Your input helps shape future updates and makes the experience better for everyone, so keep the comments coming.