Responsible Gambling

We take responsible gambling seriously and want every player to enjoy controlled, safe play. We provide clear tools and support so you remain in control of your account and your spending. If you ever feel gambling is becoming a problem, we encourage you to use the available controls and reach out for help.

Our player protection principles

We put player safety first by offering practical, easy-to-use tools, clear information and responsive support. We expect players to gamble only with what they can afford and to use account controls to manage play. Our approach is supportive and non-judgemental; if you ask for help we will act quickly to apply limits or exclusions on request.

Activity-control tools

You can manage your play from your account settings or by contacting support. Available controls include deposit limits, loss limits, session reminders, time-outs and self-exclusion. Limits are applied at account level and are designed to help you set boundaries that work for you.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Reductions take effect immediately. Increasing a limit may include a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period. Use these limits to keep losses within an amount you are comfortable with.

Time limits and session controls

Session reminders and time-outs help you manage how long you play. You can choose temporary breaks from the account to pause play for hours, days or longer.

Self-exclusion

If you need a longer break, you can request self-exclusion from your account. Self-exclusion closes access to your account for the agreed period and prevents you from logging in. Contact support or use the account tools to arrange self-exclusion and for details on reactivation procedures.

Signs of problematic behaviour

Watch for changes that may suggest gambling is becoming a problem. Common signs include chasing losses, spending more than you intended, neglecting work or family, borrowing money to gamble, or feeling anxious or restless about play. If you notice these signs in yourself or someone you care about, act early by applying limits or seeking support.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits, enable session reminders, and take regular breaks. Avoid gambling when stressed, tired or under the influence. Consider removing saved payment details and ask support to help implement controls if you find it hard to make changes yourself.

Professional help and support organisations

If you need confidential guidance, organisations such as GamCare and BeGambleAware offer free support and advice. If you are in the UK you may also consider national self-exclusion schemes. For immediate account changes or advice on the tools we offer, contact our support team and we will assist you promptly.